Terms Applicable to Your Order
Please read these terms together with the Privacy Notice, Terms and Conditions, Return Policy and other policies published on this website.
These Terms of Purchase (“Terms of Purchase”) of Dinosvera govern your purchases of products and services available through dinosvera.com (the “Company Sites” or the “Sites”). The Company Sites are operated by BENNETT BRAND SOLUTIONS LLC (the “Company”). Your use of the Company Sites and these terms are also governed by the Terms of Use and Privacy Notice, which are incorporated herein by reference.
Please carefully read these Terms of Purchase, along with the Terms of Use, Privacy Notice and other policies or agreements referenced in these Terms of Purchase, before purchasing or using products or services through the Company Sites. By purchasing or using products or services through the Company Sites, you agree to these Terms of Purchase, including the dispute resolution provisions described below.
Charges from this site appear on your statement as dinosvera.com .
General
These Terms of Purchase have been executed and delivered by you and constitute a valid and binding agreement between you and the Company, enforceable against you in accordance with their terms. You represent that you are:
- At least 18 years of age.
- Of legal age to form a binding contract.
- Not a person barred from receiving services under any applicable laws, rules or regulations.
You shall purchase and use the products and services available through the Company Sites in strict compliance with these Terms of Purchase and all applicable laws, rules and regulations collectively referred to as “Laws”.
You are responsible for complying with all applicable laws relating to your purchase, including laws in the jurisdiction to which any products are shipped. Calls, emails and other communications between you and the Company may be recorded where permitted by law.
Privacy Notice
A copy of the Privacy Notice that applies to the collection, use, disclosure and other processing of personal information by the Company is available through dinosvera.com.
You consent to personal information obtained about you through the Company Sites, email, telephone or other means being collected, stored and otherwise processed in accordance with the Privacy Notice.
The Company may update its Privacy Notice from time to time. Changes will be posted through dinosvera.com. Continued use of the Sites after changes are posted means you accept the updated notice.
Purchases
Order Processing
The Company may choose not to process or may cancel an order in certain circumstances. This may occur when a product or service is out of stock, has been mispriced, the request is suspected to be fraudulent, or where another reasonable processing concern applies.
The Company may take reasonable steps to verify your identity and payment information before processing an order. Where an order is not processed or is canceled, the Company will either not charge you or will refund the applicable canceled charge.
Without limiting the foregoing, the Company reserves the right to:
- Revoke any stated offer.
- Correct errors, inaccuracies or omissions.
- Make changes to prices, content, promotional offers, descriptions, specifications or other information, subject to applicable law.
Product and Service Descriptions
The Company attempts to provide accurate descriptions of products and services on the Company Sites. The Company does not warrant that all descriptions will always be accurate, complete, reliable, current or error-free.
Where a product or service is materially not as described, available remedies are subject to these Terms of Purchase and the applicable Return Policy.
The Company Sites may offer a quick-view or add-to-cart feature for convenience. The full product page should be reviewed for more detailed information regarding features, contents, source and pricing.
Pricing Information
The Company strives to provide accurate pricing information for products and services available through the Company Sites. Pricing errors may nevertheless occur.
The Company reserves the right not to process or to cancel an order placed for a product or service whose price was incorrectly displayed because of an error. Where this occurs, the Company will notify you using the contact details supplied with the order.
The Company also reserves the right to correct an error in any stated retail price, promotional price or other displayed amount, subject to applicable law.
Product and Service Availability
The Company Sites may display information regarding merchandise availability. Such information is intended to help estimate whether an item may be available for processing after an order is submitted.
Estimated delivery to the destination address is generally expected within 30 days or less after successful payment, but timing may change due to product shortages, weather conditions, carrier transit times, destination requirements or other circumstances.
The Company cannot guarantee that an item listed as “in stock” will ship immediately because inventory can change between the time an order is placed and the time it is processed.
If a product becomes unavailable after an order is placed, the Company may cancel the item and notify you by email. An unavailable product may also be removed from the Company Sites.
Specific Additional Disclaimers and Obligations
In addition to the general disclaimers in the Terms of Use, products and services purchased through the Site:
- May not include a manufacturer warranty, even where a similar product is available elsewhere with one.
- May not include service or support options.
- May not include manuals, instructions or safety warnings in every language.
- May not be designed according to every destination jurisdiction’s standards, specifications or labeling requirements.
- May not conform to local voltage or electrical standards and may require an adapter or converter.
You are responsible for reviewing the product information and determining whether the product meets your needs and may lawfully be imported, possessed and used in your jurisdiction.
Taxes, Customs Duties and Fees
You are responsible for taxes, customs duties, import charges and fees levied by the jurisdiction to which products are shipped, including applicable sales tax, use tax, value-added tax or tariffs.
Dispute Resolution Policy
1. Purpose
This Dispute Resolution Policy aims to provide a fair, transparent and efficient process for resolving disputes that may arise between BENNETT BRAND SOLUTIONS LLC and its clients, customers, employees, suppliers or other stakeholders.
2. Scope
This policy applies to disputes, complaints or grievances arising in the course of business operations, including contractual disagreements, service issues, employment matters and other conflicts.
3. Principles
- Fairness: All parties involved in a dispute will be treated fairly and equitably.
- Transparency: The resolution process will be explained clearly to the relevant parties.
- Timeliness: Disputes will be addressed within reasonable timeframes.
- Confidentiality: Dispute-related information will be kept confidential to the extent reasonably possible and legally permitted.
- Impartiality: The resolution process will seek to avoid bias and conflicts of interest.
4. Procedures
4.1 Informal Resolution
- Initial Discussion: Parties are encouraged to discuss the matter directly and seek a mutually acceptable resolution.
- Mediation: If initial discussions are unsuccessful, the parties may agree to use a neutral third-party mediator.
4.2 Formal Resolution
If informal resolution is not achieved, the following procedures apply:
-
Submission of Complaint
- The complainant must submit a written complaint to support@dinosvera.com explaining the dispute, relevant facts and requested outcome.
- The complaint should be submitted within 30 days from the date of the incident.
-
Acknowledgment
- Support will aim to acknowledge receipt within five business days.
-
Investigation
- An investigation may include interviews, document reviews and other reasonable fact- gathering steps.
- The investigation will ordinarily be completed within 30 days.
-
Decision
- A written decision will be communicated to the complainant and other relevant parties.
- The decision may include findings, conclusions and any actions to be taken.
4.3 Appeal Process
-
Submission of Appeal
- A complainant dissatisfied with the decision may submit a written appeal to support@dinosvera.com within 15 days of receiving the decision.
-
Review of Appeal
- The appeal may be reviewed by an independent panel or higher authority not previously involved in the dispute.
- A final appeal decision will ordinarily be communicated in writing within 30 days.
5. Alternative Dispute Resolution
Where internal resolution is not possible, the parties may agree to pursue Alternative Dispute Resolution, including mediation or arbitration facilitated by an external organization.
6. Record Keeping
Records relating to disputes, complaints, investigations and resolutions will generally be maintained by BENNETT BRAND SOLUTIONS LLC for a period of one year, unless a different retention period is required by law.
7. Policy Review
This policy may be reviewed annually and updated as necessary to maintain its effectiveness and alignment with applicable business practices.
8. Contact Information
For questions about this policy, contact: support@dinosvera.com or call (866) 689-3549 .
Questions before purchasing?
Contact our support team for clarification regarding products, orders or these terms.