How to Request a Return
Contact customer service before mailing an item. Products sent without authorization may experience delays in identification and processing.
Request a Return Authorization
To request a refund, contact customer service at support@dinosvera.com and provide your order information.
Where applicable, customer service will provide an RMA number, also known as a Return Merchandise Authorization number, together with return instructions.
A prepaid return label may be supplied where the return qualifies for one under the applicable return terms. Place the RMA number on or inside the return package as instructed.
Send the Product Back
Print and securely attach any return label supplied by customer service to the outside of the shipping package.
The opened or unopened product must be sent to the authorized fulfillment address within thirty (30) days of receiving the product.
Use suitable protective packaging and retain any return tracking information until the return and refund have been completed.
Refund Processing
The returned product must arrive at the authorized fulfillment facility within thirty (30) days of the date you received the product.
After the fulfillment center receives and identifies the package, the return information will be reviewed before an eligible refund is issued.
Approved refunds are credited to the original payment method. After issuance, the credit may take approximately 3–5 business days to appear on your account, depending on the processing speed of your bank or payment provider.
Eligible Returns
Opened and Unopened Products
Products may be returned whether opened or unopened, provided the return request is submitted within the eligible return period.
An item may be ineligible where it has been excessively used, intentionally altered, or damaged through misuse, neglect or improper handling.
Contact customer support with your order information before sending any item back.
Return Address
Send approved returns only to the address provided or confirmed by customer service.
7711 North Military Trail, Palm Beach Gardens, FL 33410, US
Do not send a product to a return address before contacting customer service. The correct address and return instructions may depend on the order and fulfillment location.
Ready to request a return?
Include your order number, purchase email and reason for the return.